Contact support
Support email
Our support email address is on its way. In the meantime, the help center answers the most common questions.
Before you write
- Most how-to questions are answered in the help center.
- Something not working for everyone? Check service status.
What to include
- The email address you sign in with.
- What you were doing, what you expected, and what happened instead, including any message the app showed.
- The device and browser you were using.
Please don’t paste findings, narratives or photos from a report into your email. Your reports are end-to-end encrypted so that we can’t read them. An email would hand us that content in plain text.
Never send us your 12-word recovery phrase. We will never ask for it, and we never need it.
What we can and can’t help with
We can help with your account, signing in, billing, scheduling and how the app works.
We can’t read your reports, recover your recovery phrase, or unlock your vault for you. That isn’t a policy; we don’t have the keys. If you’ve lost your 12 words, see Lost or exposed recovery phrase.
Report a security concern
If a client’s key fingerprint doesn’t match what they read you, don’t send the report. Security reports can use the same support address once it’s published, with “Security” in the subject. Do the same if you think you’ve found a security problem in Home Inspection Vault.