Service Status

A problem on our side shows up in the app itself: an error message on the page you were using, a page that won’t load, or a sign-in page you didn’t expect. If the app works for you but not for a colleague, the problem is more likely their connection or browser than the service.

On site, edits and photos you save without a connection are queued on your device and upload on their own once the connection is back, so an outage doesn’t cost you the work you did in the field.

If the app isn’t working for you, contact support with the email address you sign in with, what you were doing and what happened. If several people see the same thing at the same time, say so: that is how we tell an outage from a one-off.

Please don’t paste findings, narratives or photos from a report into your message; your reports are encrypted so that we can’t read them.